GENERAL FAQ

STRAUSS currently ships within the United States. Some addresses are excluded, including U.S. Territories and commonwealths, PO Boxes, and APO/FPO addresses.

Please allow 1-3 business days for our fulfillment center to process your order.

Once shipped, standard delivery for in-stock items typically takes 3-4 business days. Orders shipping to Alaska or Hawaii may require an additional 2-3 business days.

During exceptionally busy periods, processing and delivery times may be slightly longer.

Standard shipping is $6.90 on orders up to $99.99 and free on orders of $100 or more in the 48 contiguous states.

For Alaska and Hawaii, standard shipping is $12.90 on orders up to $149.99 and free on orders of $150 or more.

Free-shipping thresholds are based on the order total after discounts, before tax and shipping fees.

Learn more about shipping on our shipping and delivery page.

Once your order ships, you’ll receive your tracking information by email. You can use that link to follow your package.

We work quickly, so your order may have already been processed. Contact us as soon as possible at hi@strauss.com. If processing hasn’t started, we’ll do our best to help.

We have a 60-day return policy, which means you have 60 days after placing your order to request a return or exchange. You can find more information here.

You can start your return through our returns page, where you’ll be guided through the return process. Returns are free, and once your return is approved, you’ll receive a prepaid return shipping label and instructions for sending your item back.

If you’re a business customer or need help with your return, please contact us at hi@strauss.com.

You can exchange an item for a different size through our returns page. Available sizes will be shown in the returns portal.

If you’d like a different color, you can use the same returns portal to return your original item for a refund, then place a new order for your preferred color.

Yes. Personalized items cannot be returned. If you’re unsure about a specific item, contact us before sending it back.

Once your return is received and inspected, we’ll let you know if the refund is approved. Approved refunds are sent to the original payment method within 10 business days. Your bank or credit card company may need additional time to post it.

Use the size chart on the product page or visit the Size Charts page. Our size charts are in inches and show how to measure for pants, shirts, jackets, footwear, and kids’ styles. Our pants generally have a more tailored fit, so size up if you prefer a looser fit.

Using a cloth measuring tape, wrap the tape around your natural waistline without tightening it to calculate your waist measurement. For inseam length, measure from your crotch down to your desired length.

All shoe sizes are listed in men’s sizes. For women, we recommend sizing down 1.5 sizes.

Yes. Our pants come in a variety of sizes, inseam lengths, and cuts. Check the product page for the exact size specifications.

STRAUSS is more than workwear—it’s gear that works. Our pioneering style of technical, multi-pocket workwear merges performance and function with comfort and design. Every stitch, pocket, panel, and material is there to make life out in the fields, in the barn, or in the workshop just a little bit easier. Because if it doesn’t get the job done, it’s not worth wearing.

Yes. We offer a range of jobsite-ready and ASTM-certified footwear. Check each product page for the exact safety specifications.

Yes. We offer products built with waterproof and water-resistant materials and technologies like our signature dryplexx®. Check the product page for the full range.

Yes. We offer knee pads and knee pad compatible pants.

Always follow the care label instructions inside the garment. Instructions vary by material, finish, and product type.

Customization may be available on eligible products. If decoration options are available, you’ll see them on the product page or during checkout.

No. Custom products, special orders, and personalized items are not returnable.

Yes. We offer team and crew outfitting, bulk orders, and workwear solutions for businesses. Contact B2B@strauss.com or call 941-477-5466 to get started.

Yes. We can support head-to-toe uniform solutions, bulk buying, online ordering, and special business offers. Contact our team to discuss your needs.

Yes. Submit an application on our Wholesale & Retail Partnerships page.

No. You can check out as a guest or create an account to manage your information and future orders more easily.

STRAUSS accepts the major payment methods shown at checkout, including credit card, PayPal, and Apple Pay where available.

Yes. Eligible orders may qualify for Shop Pay Installments at checkout. If available, selectShop Pay to view installment options, terms, and approval requirements before placing your order.

Email hi@strauss.com or call 310-425-1100. For business orders, email B2B@strauss.com or call 941-477-5466.

Inspect your order when it arrives. If it’s defective, damaged, or incorrect, contact hi@strauss.com right away and include a photo so we can assess the issue and make it right.